FAQs

Frequently Asked Questions

Our warehouse in Huntingdale, Melbourne, VIC is open for visitors from 10:00am to 5:30pm on Monday to Friday (except public holidays). If you decide to come down, please give us a call so we can make sure the area is safe for you as we are an active warehouse. Our number is (03) 9544 6588.

Yes we can! You can either refer to our size chart, email us for help or you can call us on our phone number for advice. All shoes and shoe companies follow different sizing trends and have different sizes for shoe lasts. We try to follow the standards as closely as possible.

The best thing you can do to help us assist you over the phone or email is:
a) Let us know the Brand and Size of a shoe you currently and/or frequently are wearing now.
b) Measure your feet in cm. Follow our sizing guide for instructions on how to measure your feet.

 

Yes, within 30 days if it is the wrong size you are entitled to an exchange. The claim must be made within 30 days of purchase and product must be returned to us along with tracking details. After that we are happy to exchange to the right size.

Please see our returns and exchange policy for more info.

For whatever reason, if the product you purchased is not up to your standard or is simply not comfortable, you are entitled to your money back within 30 days. To get a refund, you need to send an email to help@axignfootwear.com and also send the goods back to our warehouse.

Please see our returns and exchange policy for more info.

You can return or exchange within 30 days of purchase if the product is faulty or unsuitable for your feet. You are simply required to send us an email to help@axignfootwear.com to begin the process. Generally for returns and exchanges, the buyer must pay for return postage and provide tracking details.

Please see our returns and exchange policy for more info.

You can rest assured about the safety of your payment info. Your credit card information is not stored on our website and we use both PayPal and Stripe which uses state of the art online payment security processing and protocols.

For Australians: In Melbourne & Sydney – Next day delivery (before 3pm). QLD, SA, TAS is 2+ days delivery. Rural & WA is 3+ days delivery. NT is 7+ days. We ship via Couriers Please and Australia Post.

For international orders: 6-14 days via Australia Post International

See the Delivery Section for more detailed info.

We were founded and are based in Melbourne, Australia. We are 100% Australian owned and are committed to staying that way.

End of Financial Year Special!

It's the End of Financial Year and we need help for our end of year stocktake!

Use the Discount Code EOFY at checkout for 15% off all products.

Offer ends 30/06/2019 June 30 2019 11:59PM AEST.