Delivery & Shipping

Holiday Opening Hours and Dispatch time

Some of our team will be taking a much needed break over Christmas. We will still be operating a skeleton crew over the break to ensure you are able to get the best service and support required.

Orders made after December 30th will be dispatched week of January 6th 2025.

Monday December 23rd 2024 - Open
Tuesday December 24th 2024 - Closed
Wednesday December 25th 2024 - Closed
Thursday December 26th 2024 - Closed
Friday December 27th 2024 - Open
Saturday December 28th 2024 - Closed

Monday December 30th 2024 - Open
Tuesday December 31st 2024 - Open
Wednesday January 1st 2025 - Closed
Thursday January 2nd 2025 - Closed
Friday January 3rd 2025 - Closed
Saturday January 4th 2025 - Closed

Our emails and chat will still be monitored daily throughout this period.

We return to normal work hours on Monday January 6th 2025. Happy Holidays!

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We use the services of reliable carriers to deliver your products anywhere in Australia and the rest of the world. All of our orders are dispatched from our warehouse in Knoxfield, Melbourne, Australia.

How to Leave Special Instructions/Order Notes

On your Shopping Cart, in the bottom left corner, right below the Subtotal, there is a button that says "Add Order Notes". Click that button and it will expand a box where you can enter your notes or special instructions for your order.

Signature on Delivery and Authority to Leave (ATL)

Signature on Delivery is a default setting when we book with Australia Post. If you would like Australia post to leave your delivery at your door, you will need to request ATL or Authority to Leave when ordering or before we book your parcel.

Australia Domestic Shipping Rates

Standard – We charge a flat rate of $7.95 incl. GST for all single item orders.

Free – Our policy for Free Shipping in Australia is all orders over $65 is free.

Express – We charge a flat rate of $12.95 incl. GST for all express orders. Express orders are all sent via Australia Post Express.

Our Domestic Carriers

We use various courier services to deliver orders around Australia. We select the courier based on the ‘best path’ of delivery. This means the best and quickest courier is selected for your delivery, depending on the strength of the courier companies’ network in your area.

We ship from Melbourne, Australia.

The carriers we use are:
Australia Post - Australia Wide
Aramex Express - New Zealand
DHL Express - International

Estimated Delivery Time
We dispatch within 1-2 business days of receiving the order. Transit times are considered after the item is sent.

Melbourne - 1-2 Business Days
Other Capital and Major Regional Cities in Australia - 2-4 Business days
Outer suburban and regional areas - 4-14 Business days

International Shipping

We send via Aramex Express for Orders to New Zealand. The lead time is 2-4 days from shipment.

We send via DHL for other international orders. The ETA ranges from 1-4 weeks depending on location.

Note: We are unable to ship to India until further notice. 

Shipping Terms & Conditions

All shipping fees listed are non-negotiable.

All delivery times are given as a guide only and are in no way guaranteed by Archline or the carrier.

Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.

Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.

If a parcel is damaged in transit, the receiver must reject the delivery and advise us and the shipping carrier immediately. We will process the replacement.

If a parcel is lost in transit, the buyer must let us know so we can open an investigation with the shipping carrier. For international customers, we will arrange replacement of the order once the investigation has been completed.