Delivery & Shipping

**Important Update Regarding Victorian Stage 4 Lockdown impact on Operations and Delivery Times**

As a provider for medical devices to hospitals and essential health services (Podiatry, Pharmacy & Physiotherapy), our shipping operations will be running as per normal during Stage 4 Lockdown procedures. Our staff are still subject to our strict social distancing, mandatory mask and hand sanitising protocols.

**Important Update Regarding COVID-19 impact on Australia Post and Delivery Times**

As of 01/07/2020, we will resume using Australia Post's Parcel Post service, in combination with Aramex Couriers.

If you want to request Australia Post delivery only, please leave a note when checking out.

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We use the services of reliable carriers to deliver your products anywhere in Australia and the rest of the world. All of our orders are dispatched from our warehouse in Huntingdale, Melbourne, Australia.

How to Leave Special Instructions/Order Notes

On your Shopping Cart, in the bottom left corner, right below the Subtotal, there is a button that says "Add Order Notes". Click that button and it will expand a box where you can enter your notes or special instructions for your order.

Australia Domestic Shipping Rates

Standard – We charge a flat rate of $5.95 incl. GST for all single item orders.

Free – Our policy for Free Shipping in Australia is all orders over $65 is free.

Express – We charge a flat rate of $13.00 incl. GST for all express orders. Express orders are all sent via Australia Post Express.

Our Domestic Carriers

We use various courier services to deliver orders around Australia. We select the courier based on the ‘best path’ of delivery. This means the best and quickest courier is selected for your delivery, depending on the strength of the courier companies’ network in your area.

The estimated delivery time is usually 1-3 days for most capital cities and major metropolitan regions. For outer suburban and regional areas, the delivery time is 2+ days but no longer than 10 days.

If you want to request Australia Post delivery only, please leave a note when checking out.

We ship from Melbourne, Australia.

To view transit times, go to https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage

To track your orders, please follow the relevant link:
https://auspost.com.au/track
https://www.aramex.com.au/tools/track 

International Shipping

The Australia Post International Courier service provides expedited deliveries to the majority of areas covered in the Australia Post worldwide network. We deliver to over 200 countries worldwide. We have secured the cheapest possible rates for international shipping and all international orders are priority customs cleared and trackable. We calculate shipping automatically based on size and weight.

To check if your country is covered, please check http://auspost.com.au/parcels-mail/international-zones.html

(Excluded from international orders are: Malaysia, Taiwan, Singapore & India. Our products are available locally through our local distributors there.)

Track your international order here:
https://auspost.com.au/track

Shipping Terms & Conditions

All shipping fees listed are non-negotiable and non-refundable.

All delivery times are given as a guide only and are in no way guaranteed by Axign Footwear or the carrier.

Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.

Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.

If a parcel is damaged in transit, the receiver must reject the delivery and advise us and the shipping carrier immediately. We will process the replacement.

If a parcel is lost in transit, the buyer must let us know so we can open an investigation with the shipping carrier. For international customers, we will arrange replacement of the order once the investigation has been completed.