Returns & Exchange

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Exchanges

If you require an exchange to a different size or different colour, we provide free exchanges. Simply email us your name, order number and request to help@axignfootwear.com.

Please note we can only exchange to items that are listed as available/in stock on the website.

We are unable to do exchanges for international orders until further notice. We apologise for any inconvenience this may cause.

Returns/Refunds

If you require a return (i.e. unsuitable for you) simply follow the following steps:

  1. Post the item back to us at our headquarters using Australia Post or Sendle to:
    Attn: Returns
    Axign
    1/26 Rushdale Street
    Knoxfield VIC 3180
    Australia
    PH: (03) 9544 6588
  2. Record or a keep a copy of the tracking information.
  3. Send an email to help@axignfootwear.com with: your name, order number, tracking information and request (Return/Refund)
  4. We should be able to issue your refund immediately after receiving all the correct information.

Terms & Conditions for Returns/Refunds

  1. Items are of a resellable condition (i.e. not dirty)
  2. Items are posted back in its original packaging
  3. Claim is made within 45 Days of Receiving
  4. Return postage is covered by the buyer
  5. Tracking number MUST be EMAILED to us when processing any return or exchange. If the tracking isn’t provided, this can result in delays.
  6. The original shoebox must be in its original condition and must not be marked with packing tape, label stickers, writing etc. as this will void your return. We deduct a 10% restocking fee for items sent back without the original packaging.

Warranty Information

  1. All of our products are covered under a 12 month manufacturer's warranty
  2. In the event of a faulty item (due to manufacturing issues) we will resend a new replacement via express.