Returns and Exchange

RETURNS & EXCHANGE

If you require a return (i.e. unsuitable) or exchange (i.e. ordered wrong size), simply follow the following steps:

  1. Post the item back to us at our headquarters using Australia Post or Sendle.
  2. Record or a keep a copy of the tracking information.
  3. Send an email to help@axignfootwear.com requesting either a Return or Exchange
  4. Within the same email, please provide us with: your name, order number, tracking information and request (Return or Exchange)
  5. We should reply to you within 12-24 hours of receiving your email.

Terms & Conditions for Return/Exchange

  1. Items are of new a resellable condition
  2. Items are posted back in its original packaging
  3. Claim is made within 30 Days
  4. Return postage is covered by the buyer
  5. We cover any postage of subsequent exchanges or swaps
  6. Tracking number MUST be EMAILED to us when processing any return or exchange. If the tracking isn’t provided, this can result in delays.

End of Financial Year Special!

It's the End of Financial Year and we need help for our end of year stocktake!

Use the Discount Code EOFY at checkout for 15% off all products.

Offer ends 30/06/2019 June 30 2019 11:59PM AEST.