RETURNS & EXCHANGE
If you require a return (i.e. unsuitable) or exchange (i.e. ordered wrong size), simply follow the following steps:
- Post the item back to us at our headquarters using Australia Post or Sendle.
- Record or a keep a copy of the tracking information.
- Send an email to firstname.lastname@example.org requesting either a Return or Exchange
- Within the same email, please provide us with: your name, order number, tracking information and request (Return or Exchange)
- We should reply to you within 12-24 hours of receiving your email.
Terms & Conditions for Return/Exchange
- Items are of new a resellable condition
- Items are posted back in its original packaging
- Claim is made within 30 Days
- Return postage is covered by the buyer
- We cover any postage of subsequent exchanges or swaps
- Tracking number MUST be EMAILED to us when processing any return or exchange. If the tracking isn’t provided, this can result in delays.